Managing Conflict
Benefits
Overview of skills necessary for conflict management
Support in handling conflict
Prevent conflicts escalating and achieve conflict resolution
Understand and develop individual conflict response
Who should attend?
Management staff responsible for overall conflict management
Team members handling conflict at ground-level
Individuals exposed to situations with high risk of conflict
Objectives
Explain the stages of conflict escalation and how to prevent them
Understand their personal style of managing conflict
Explain the skills needed for handling conflict management meetings
Demonstrate how to handle conflict situations
Course Availability
This course is only available for in-house training, or for a group of 3 or more delegates
The Managing Conflict 1 day training course includes:
Course materials
Certificate of training course attendance
Download
Download full course guide here.
|
Managing Conflict
