ITIL^® v3 Foundation training course in Service Management

Benefits

Gain the ITIL v3 Foundation certificate

Understand the ITIL v3 'service lifecycle' approach to IT Service Management

Enhance your CV and boost your career prospects

Who should attend?

IT managers and consultants, managed service suppliers, helpdesk managers and staff, and experienced development, support or operations practitioners

Anybody who wants to work on an IT service management team

Anybody who makes technical or managerial decisions that affect IT services

All managers and practitioners involved in the strategy, design, implementation and operation of business IT services

Individuals seeking a professional qualification in IT Service Management

Objectives

Gain the ITIL v3 Foundation certificate (subject to passing examination)

Understand how ITIL can provide an IT service management framework beneficial for the delegate's organisation

Understand the basic ITIL processes, functions and responsibilities

Obtain practical advice about how to successfully implement the ITIL service lifecycle approach

Please click on the course date link to book.

Course includes

ITIL v3 Foundation examination fee

ITIL v3 Foundation certificate (subject to passing the exam)

All course notes and documentation

Tea & coffee refreshments

Pre-requisites

None

Duration

3 days - examination on third day

This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

Download full course guide here.

ITIL® v3 Foundation training course in Service Management