ITIL® v3 Intermediate Lifecycle Stream Service Strategy (SS) training course
Benefits
Achieve the ITIL v3 Intermediate 'Service Strategy' certificate
Get credits towards the ITIL Diploma (the ITIL v3 Expert qualification)
Gain a detailed understanding of the processes, functions and techniques of Service Strategy within the ITIL Service Lifecycle
Understand the importance of Service Strategy within an IT Service Management environment
Enhance your CV and boost your career prospects
Who should attend?
Individuals who require knowledge and understanding of the Service Strategy phase of the ITIL v3 Service Lifecycle, and how it can enhance IT service provision
All IT professionals working within a Service Strategy environment
IT service managers, CIOs, CTOs, supervisory staff, team leaders, IT consultants, designers, architects, planners, IT audit managers, IT security managers and ITSM trainers
Individuals who need to understand the concepts, processes, functions and activities of Service Strategy
Individuals who need to gain credits towards the ITIL Expert qualification
Objectives
Gain competency in the principles, processes, activities and functions of the Service Strategy phase of the ITIL® Service Lifecycle
Understand the technology and implementation considerations for Service strategy
Gain an insight into the operational challenges, risks and critical success factors of Service Strategy
Achieve the ITIL v3 Service Strategy certificate
Course Availability
Please click on the course date link to book.
Course includes
ITIL v3 Service Strategy examination
ITIL v3 Service Strategy certificate (subject to passing the examination)
Full course documentation
Tea & coffee refreshments
Pre-requisites
Either the ITIL v3 Foundation certificate or the ITIL v2 Foundation + Bridge certificate (documentary evidence of this qualification, and photographic ID, must be demonstrated prior to the examination)
Familiarity with IT terminology
Duration
3 days - examination on third day
This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Download
Download full course guide here.
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ITIL V3 Intermediate Lifecycle Stream (SS)
