ITIL® v3 Intermediate Lifecycle Stream - Service Operation (SO) training course

Benefits

  • Achieve the ITIL v3 Intermediate 'Service Operation' certificate
  • Get credits towards the ITIL Diploma (the ITIL v3 Expert qualification)
  • Gain a detailed understanding of the processes, functions and techniques of Service Operation within the Service Lifecycle
  • Understand the importance of Service Operation within an IT Service Management environment
  • Enhance your CV and boost your career prospects

    • Who should attend?

  • Individuals who require knowledge and understanding of the Service Operation phase of the ITIL v3 Service Lifecycle, and how its implementation enhances IT service provision
  • CIOs, senior IT managers, IT managers and supervisors, IT professionals and IT operational practitioners
  • All IT professionals working within a Service Operation environment
  • Individuals who need to understand the concepts, processes, functions and activities of Service Operation
  • Individuals who need to gain credits towards the ITIL Expert qualification

    • Objectives

  • Gain competency in the principles, processes, activities and functions of the Service Operation phase of the ITIL Service Lifecycle
  • Understand the technology and implementation considerations for Service Operation
  • Gain an insight into the operational challenges, risks and critical success factors of Service Operation
  • Achieve the ITIL v3 Service Operation certificate

    • Course Availability

    Please click on the course date link to book.

    Course includes

  • ITIL v3 Service Operation pre-course study guide
  • ITIL v3 Service Operation examination
  • ITIL v3 Service Operation certificate (subject to passing the examination)
  • Full course documentation
  • Tea & coffee refreshments

    • Pre-requisites

  • Either the ITIL v3 Foundation certificate or the ITIL v2 Foundation + Bridge certificate (documentary evidence of this qualification, and photographic ID, must be demonstrated prior to the examination)
  • Familiarity with IT terminology

    • Duration

  • 3 days - examination on third day

    • This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.

    ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

    Download

    Download full course guide here.
     

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