ITIL® v3 Intermediate Lifecycle Stream Continual Service Improvement (CSI) training course
Benefits
Achieve the ITIL v3 Intermediate 'Continual Service Improvement' certificate
Get credits towards the ITIL Diploma (the ITIL v3 Expert qualification)
Gain a detailed understanding of the processes, functions and techniques of CSI within the Service Lifecycle
Understand the importance of CSI within an IT Service Management environment
Enhance your CV and boost your career prospects
Who should attend?
Individuals who require knowledge and understanding of the CSI phase of the ITIL v3 Service Lifecycle, and how its implementation enhances IT service provision
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in design activities within the Service Lifecycle
Individuals who need to understand the concepts, processes, functions and activities of Continual Service Improvement
Individuals who need to gain credits towards the ITIL® Expert qualification
Objectives
Gain competency in the principles, processes, activities and functions of Continual Service Improvement as part of the ITIL Service Lifecycle
Understand the technology and implementation considerations for CSI
Gain an insight into the operational challenges, risks and critical success factors of Continual Service Improvement
Achieve the ITIL v3 Continual Service Improvement certificate
Course Availability
Please click on the course date link to book.
Course includes
ITIL v3 Continual Service Improvement examination
ITIL v3 Continual Service Improvement certificate (subject to passing the exam)
Full course documentation
Tea & coffee refreshments
Pre-requisites
Either the ITIL v3 Foundation certificate or the ITIL v2 Foundation + Bridge certificate (documentary evidence of this qualification, and photographic ID, must be demonstrated prior to the examination)
Familiarity with IT terminology
Duration
3 days - examination on third day
This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Download
Download full course guide here.
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ITIL V3 Intermediate Lifecycle Stream (CSI)
