ITIL® v3 Intermediate Capability Stream Service Offerings and Agreements (SOA) training course
Benefits
Gain the ITIL v3 Intermediate 'Service Offerings and Agreements' certificate
Get credits towards the ITIL Diploma (the ITIL v3 Expert qualification)
Gain a detailed understanding of the processes, functions and roles covered within the thematic framework 'Service Offerings and Agreements'
Understand the importance of SOA within an IT Service Management environment
Enhance your CV and boost your career prospects
Who should attend?
Individuals who require knowledge and understanding of SOA and how it is implemented to enhance the provision of business IT services
Operational staff who need to enhance their role-based capabilities (particularly those involved in one of the relevant ITIL processes*)
IT professionals operating as Service Improvement stakeholders
IT professionals, IT operational practitioners, business managers, process owners
Individuals who need to gain credits towards the ITIL Expert qualification
Objectives
Gain competency in the principles, objectives, processes, methods and functions employed within SOA and how they are integrated within the Service Lifecycle
Understand the technology and implementation considerations for SOA
Gain an insight into SOA operational challenges, risks and critical success factors
Learn to measure SOA
Understand the importance of IT security and its contribution to SOA
Gain the ITIL v3 SOA certificate
Course Availability
Please click on the course date link to book.
Course includes
ITIL v3 Service Offerings and Agreements examination
ITIL v3 SOA certificate (subject to passing the examination)
Full course documentation
Tea & coffee refreshments
Pre-requisites
Either the ITIL v3 Foundation certificate or the ITIL v2 Foundation + Bridge certificate (documentary evidence of this qualification, and photographic ID, must be demonstrated prior to the examination)
Familiarity with IT terminology
Understanding of how SOA management fits into the business environment
Experience working in a service management capacity, with responsibility relating to at least one of the relevant ITIL processes*
*ITIL Processes relevant to the SOA thematic framework:
Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management
Duration
5 days - examination on fifth day
This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Download
Download full course guide here.
SEARCH
News
During 2009, Knowledge Train achieved some of the best PRINCE2 examination results of any training company...
New offer
Training budgets and personal budgets have been squeezed. We have therefore reduced our prices for 2010 ...
ITIL V3 Intermediate Capability Stream (SOA)
