ITIL^®v3 Overview training course

Benefits

Gain an insight into the ITIL v3 best practice approach to IT service management

Understand the ITIL v3 'Service Lifecycle'

Understand the changes brought about by ITIL v3 Refresh

Who should attend?

IT managers, consultants, managed services suppliers and IT development, support or operations practitioners

Anybody who has studied ITIL v2 and wants a basic grounding in the ITIL v3 updates

Anybody who makes technical or managerial decisions that affect IT services

Anybody who needs a working knowledge of current ITIL guidelines and industry best practice

Anybody who is considering formal ITIL v3 training and certification

Objectives

Understand the ITIL v3 best practices

Describe the changes brought about by the ITIL v3 Refresh

Explain the new lifecycle-based approach to service management

Gain a clear understanding of all new and major processes

Please click on the course date link to book.

Course includes

All course notes and documentation

Tea & coffee refreshments

This is a non-examined course; candidates who wish to gain a formal qualification are advised to attend the ITIL^®v3 Foundation course.

Pre-requisites

None

Duration

1 day

This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

Download full course guide here.

ITIL® v3 Overview training course