ITIL® v2-v3 Manager's Bridge training course

Benefits

  • Become eligible for the ITIL v3 Expert certificate (also known as the ITIL Diploma)
  • Update and refresh your understanding of IT Service Management in line with the ITIL v3 improvements
  • Understand the ITIL v3 'service lifecycle' approach to IT Service Management
  • Enhance your CV and boost your career prospects

    • Who should attend?

  • IT service managers, consultants, Managed Services suppliers and experienced development, support or operations practitioners
  • Anybody who makes technical or managerial decisions that affect IT services
  • Individuals seeking to gain professional qualifications in IT Service Management
  • Anybody who has the ITIL v1/2 Manager’s certificate (both Service Delivery and Service Support), and wishes to progress to the ITIL v3 Expert certificate
  • Anybody who has the ITIL v2 Foundation certificate and at least 12 credits at ITIL v2 Practitioner level, and wants to gain the ITIL v3 Expert certificate

    • Objectives

  • Gain the ITIL v2-v3 Manager's Bridge certificate
  • Understand and describe the new or modified areas of the ITIL v3 syllabus
  • Understand how the ITIL Service Lifecycle is used to integrate the processes, functions and roles of ITIL v1 and v2

    • Course Availability

    Please click on the course date link to book.

    Course includes

  • ITIL v2-v3 Manager's Bridge certificate examination
  • ITIL v2-v3 Manager's Bridge certificate certificate (on passing the exam)
  • All course notes and documentation
  • Tea & coffee refreshments

    • Pre-requisites

  • ITIL v2 Foundation certificate
  • Either the ITIL v1 or v2 Manager’s certificate (both Service Delivery and Service Support) or at least 12 credits gained at ITIL v2 Practitioner level

    • Please note: proof of all required certification must be brought to the course

    Duration

  • 5 days - examination on fifth day

    • This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.

    ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

    Download

    Download full course guide here.
     

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