ITIL^® v2 Service Desk/Incident Management Practitioner course

Benefits

Achieve the ITIL Practitioner Certificate in Service Desk & Incident Management qualification (subject to passing the examination)

Gain a thorough understanding of service desk/incident management

Gain credits towards the ITIL Expert certificate

Advance your understanding of the Service Support strand of the ITIL (v2) Service Manager qualification

Enhance your CV and boost your career prospects

Who should attend?

Students who hold the ITIL v2 Foundation qualification, and who want to further their understanding of IT service management

Individuals who want to gain the ITIL v2 Service Manager qualification, and who need to improve their understanding of the Service Support strand

Individuals holding the ITIL v2 Foundation certificate, who want to gain credits towards the ITIL Expert certificate

IT staff actively involved in service desk management or incident management processes

IT service managers and team members

Anybody responsible for service desk or incident management

Individuals interested in the challenges and best practices of service desk and incident management

Objectives

Gain the ITIL Practitioner Certificate in Service Desk & Incident Management (subject to passing exam)

Understand the service desk/incident management process within the IT service management context

Learn best practices and professional techniques for service desk and incident management

Please click on the course date link to book.

Course includes

ITIL Service Desk & Incident Management Practitioner examination

ITIL Service Desk & Incident Management Practitioner certificate (subject to passing the exam)

Course notes, exercises, case study

Tea & coffee refreshments

Pre-requisites

ITIL v2 Foundation certificate in IT Service Management

Duration

3 days - exam on third day

This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

Download full course guide here.

ITIL® v2 Service Desk/Incident Management Practitioner course