ITIL® v2 Problem Management Practitioner training course
Benefits
Achieve the ITIL Practitioner Certificate in ProblemManagement qualification (subject to passing the examination)
Gain a thorough understanding of problem management
Gain credits towards the ITIL Expert certificate
Advance your understanding of the Service Support strand of the ITIL (v2) Service Manager qualification
Enhance your CV and boost your career prospects
Who should attend?
Students who hold the ITIL v2 Foundation qualification, and who want to further their understanding of IT service management
Individuals who want to gain the ITIL v2 Service Manager qualification, and who need to improve their understanding of the Service Support strand
Individuals holding the ITIL v2 Foundation certificate, who want to gain credits towards the ITIL Expert certificate
IT staff actively involved in a problem management process
IT service managers and team members
Anybody responsible for managing problems and incidents within their organisation
Individuals interested in the challenges and practices of problems management
Objectives
Gain the ITIL Practitioner Certificate in Problem Management (subject to passing examination)
Understand the problem management process within the IT service management context
Learn best practices and professional techniques for problem management
Understand how to implement and run an effective problem management process
Course Availability
Please click on the course date link to book.
Course includes
ITIL Problem Management Practitioner examination
ITIL Problem Management Practitioner certificate (subject to passing the exam)
Course notes, exercises, case study
Tea & coffee refreshments
Pre-requisites
ITIL v2 Foundation certificate in IT Service Management
Duration
3 days - examination on third day
This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Download
Download full course guide here.
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ITIL v2 Problem Management Practitioner
