ITIL^® v2 Manager's Certificate - Service Support training course

Benefits

Study towards the ITIL Manager’s Certificate (subject to passing both ITIL Manager examinations)*

Gain a thorough understanding of the Service Support study stream

Consolidate knowledge gained through the ITIL Practitioner Service Supportcourses

Enhance your CV and boost your career prospects

*Please note: the additional 5 day ITIL Manager (Service Delivery) training course is necessary to complete your ITIL Manager's qualification. The ITIL v2 Service Manager certificate examinations are not included in the course and must be booked separately, through the ITIL Manager Revision and Exam course.

Who should attend?

IT Managers, consultants, managed services suppliers and development, support or operations practitioners

Anybody responsible for substantial technical and managerial decisions affecting the support and delivery of IT services

Individuals who need an advanced qualification in IT service management

Objectives

Prepare for the ITIL v2 Manager's certificate

Examine the business, management, technical and operational issues associated with IT service support

Explore, through case studies, the issues that can occur during Service Delivery processes

Please click on the course date link to book.

Course includes

Service Support textbook (OGC)

Course notes, exercises, case study, mock examinations

Tea & coffee refreshments

Pre-requisites

Minimum 5 years professional IT experience

Relevant service support experience

ITIL v2 Foundation certificate in IT Service Management

Students should preferably have attended at least some ITIL v2 Practitioner Service Support courses

Duration

5 days

This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

Download full course guide here.

ITIL® v2 Manager's Certificate - Service Support training course