ITIL® v2 Service Management Foundation training course
Benefits
Gain the ITIL v2 Foundation certificate (subject to passing the examination)
Gain a thorough understanding of IT service management
Enhance your CV and boost your career prospects
Who should attend?
Anybody who needs the ITIL v2 Foundation certificate
Anybody who wants to attend an ITIL Practitioner course or gain the ITIL Manager's certificate
IT staff actively involved in the provision and support of IT services
Business users who need an overview of the processes that their IT service providers are (or should be) using
Anybody with an interest in IT service management best practices and processes
IT service managers and team members
Objectives
Gain the ITIL v2 Foundation certificate (subject to passing examination)
Understand how ITIL best practices can benefit your organisation
Understand the IT service management framework provided by ITIL
Learn the principles and processes of the ITIL approach
Course Availability
Please click on the course date link to book.
Course includes
ITIL Foundation Certificate in IT Service Management examination fee
ITIL Foundation Certificate in IT Service Management (subject to passing the examination)
The itSMF’s Companion to the IT Infrastructure Library booklet
Course notes and exercises
Tea & coffee refreshments
Pre-requisites
No formal qualifications required
One year’s IT experience would be helpful
Duration
3 days - examination on third day
This course is delivered by one of our partners, who is an ITIL Accredited Training Organisation.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
Download
Download full course guide here.
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ITIL v2 IT Service Management Foundation
